Tips for passengers regarding the complaint

  • Do not delay in submitting a complaint as soon as possible after an incident has occurred. The complaints must be submitted to the carrier / terminals within 3 months of the date on which the service was performed or should have been performed. If he does not receive a reply in time, the complainant may request the responsible national bodies provided in article 8, paragraph (1) of Government Decision no. 425/2013 ordering verifications to ascertain possible infringements.
  • Send the complaint in writing by email or mail. If handwritten, use capital letters.
  • Please send the form together with any supporting documentation.
  • Remember to keep a copy of this form and any other documentation for their registration.
  • Please note that additional information may be requested.

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