Do not delay in submitting a complaint as soon as possible after an incident has occurred. The complaints must be submitted to the carrier / terminals within 3 months of the date on which the service was performed or should have been performed. If he does not receive a reply in time, the complainant may request the responsible national bodies provided in article 8, paragraph (1) of Government Decision no. 425/2013 ordering verifications to ascertain possible infringements.
Send the complaint in writing by email or mail. If handwritten, use capital letters.
Please send the form together with any supporting documentation.
Remember to keep a copy of this form and any other documentation for their registration.
Please note that additional information may be requested.
